Returns and Refunds

Returns and Refunds

What is your returns policy?

We want you to be happy. If not, we’ll happily process a refund (this refund will be minus the shipment cost). Send your unopened item back to us within 15 business days from the date of shipment. The cost of return shipment will be your own, and remember to keep your tax invoice for proof of purchase. Once we receive your return our team will check the condition of the items. If they look poorly we may deny a refund.

If you receive something in a damaged condition we are so sorry. We’ll replace it at no extra cost.

How do I return/exchange items from my order?

Talk to us first. Email [email protected] or call (02) 9632 8383 and we’ll give you details required for refund.